This position is responsible for design, implementation, platform, and end user support of the Enterprise Contact Centers utilizing Cisco PCCE/UCCE, and provides escalation/backup support for Cisco Unified Communications Manager. This position will be SME for contact centers, while providing design and implementation of customer needs including reporting and training.  Position also provides on call support of the infrastructure environment that supports critical systems 24x7x365.

Duties:

Position functions as a technician for the enterprise infrastructure. 
This position is responsible for network and telecommunications technology such as routers, switches, wireless controllers, firewalls, network access controls, call managers, and unified-communications. 
This position is responsible for the research, development, implementation, and support of core network infrastructure and tools to allow communications between all IT assets connected to the company's network. 
This position supports and administers Local Area Network (LAN) and Wide Area Network (WAN) hardware for IT systems of all business areas. 
Position also provides on call support of the infrastructure environment that supports critical systems 24x7x365.

Unified Contact Center Enterprise

Skills:

A minimum of five years of network infrastructure experience. 
Experience in a hospital or healthcare setting is preferred. 

1. Advanced experience with WAN and LAN technologies such as; Port Channeling, Virtual Port Channel (VPC), VLAN, Network Address Translation (NAT), Access Control List (ACL), QoS, VoIP, and Virtual Private Network (VPN). Protocols such as EIGRP, OSPF, BGP. 
2. Cisco configuration and troubleshooting skills across multiple platforms such as: ISR/ASR Routers, Switches, ASA firewalls, Cisco CUSM, Cisco ISE, Cisco VoIP/UC, and Cisco Wireless solutions. 
3. Ability to function as a team member, including the open sharing of information, willingness to help wherever needed, and an understanding that team and the organizations objectives supersede personal agendas. 
4. Ability to communicate clearly and effectively to both technical peers and less technical customers in person and via written media such as email, reports, and project charters. 
5. Advanced experience of remote network administration, which included installation, administration and troubleshooting experience. 
6. Advanced knowledge of network management concepts and software such as different monitoring tools.

Unified Contact Center Enterprise

Education:

Knowledge of computer/network principles at a level normally acquired through completion of a Bachelor's degree in a relevant technology field or acquired through a combination of education and experience is required.
Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE) certification is preferred.

Languages: English  Read  Write  Speak Certifications & Licenses: CCIE
CCNP
Certified Internetwork Expert
Certified Network Professional
Cisco Certified
Cisco Certified Network
Cisco Certified Network Professional Attachments:    Skills and Experience Skills:

Required

• ACCESS CONTROL
• ASR
• BGP
• CCIE
• CCNP

Additional

• CISCO
• CISCO CERTIFIED NETWORK PROFESSIONAL
• EIGRP
• ENGINEER
• FIREWALLS
• LAN
• NETWORK ADMINISTRATION
• OSPF
• VLAN
• VOIP
• VPN
• WIRELESS
• TELECOMMUNICATIONS

Languages: English( Speak, Read, Write ) Minimum Degree Required: Bachelor's Degree